Shipping Policy

 Please allow 2-3 days for processing your order. Our delivery times are estimated only and are not guaranteed. They will always be estimated in business days and do not include weekends/Federal holidays. Please be aware that once the packages are sent to our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected.

Chibi Couture is not held responsible for any of the following:

• Wrong addresses given by customers
• Damage to orders by postal service
• PO box issues
• Stolen packages after delivery

SHIPPING

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We typically ship all orders within 2-4 business days. If you select Expedited Processing at checkout, we'll ship within 24-48 hours depending on which time of day the orders are placed.

WHICH CARRIER DO YOU USE?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA location. 
USA - Within 2-5 business days
International Shipping is unavailable at this time. 

I DIDN'T RECEIVE MY ORDER
Please email us: info@chibicouture.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order. 

WHAT ABOUT CUSTOMS FEES/TAXES?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations mean you may be charged sales tax (VAT) upon delivery of your order. Refer to your country's tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient.

Questions:

If you have a specific question with respect to your shipment, please contact
us and provide your order number.